Terms & Conditions

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By booking with us, you’re agreeing to these terms and conditions. They outline how we work and what you can expect from us. The Sorted Stylist is a registered business (ABN 35 034 331 562 ).

 

Our Service

The success of our service depends on working together. If you're not able to collaborate with us during the process, we may not be able to meet your expectations. Things like the amount of stuff to work through and how quickly you make decisions can affect how much we get done.

We ask that you send us clear photos of the space you’d like us to work on so we can understand the scope before we arrive.

Our session times include necessary staff breaks, for example, a 6-hour booking includes a 15-minute break.

 

Payments

Non-NDIS Clients:
To confirm your booking, we require a 50% deposit of your chosen package or quoted amount. Until that deposit is paid, your booking isn't locked in. The remaining balance is due within 14 days of receiving your invoice. If your account is overdue, we won’t be able to continue with further bookings.
 

NDIS Clients:
We’ll invoice your nominated email address after each session, following NDIS guidelines.

 

If any invoice remains unpaid, we may charge 10% interest annually and pass on any legal or debt collection costs involved in recovering the payment.

To the fullest extent allowed by law, our liability is limited to either the amount you've paid us in the last month or the cost of redoing the service—whichever is greater.

 

Cancellations & No-Shows

We know life doesn’t always go to plan. If you need to cancel, please let us know as soon as you can, and we’ll try to reschedule where possible.

Cancellations made within 48 hours of your booking will be charged in full, as we’ve reserved that time just for you.

If we arrive for a session and can’t reach you within 30 minutes (no answer at the door or by phone), we’ll leave and you will be charged for the full session.

We may cancel a booking at our discretion, but we’ll always give you as much notice as possible. In that case, we’ll refund any unused fees.

We may also need to reschedule due to weather or if your home doesn't have heating or cooling when needed. If we feel unsafe at any point during a session, we reserve the right to leave without explanation.

We’re not responsible for delays or disruptions caused by things beyond our control.

 

Your Privacy & Consent

By subscribing to our mailing list, you consent to receive occasional updates, news, and offers from The Sorted Stylist. We respect your privacy and will never share this personal information with third parties. You can unsubscribe at any time using the link provided in our emails.

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Your privacy matters to us. We treat your space and belongings with respect. If we come across any private or confidential information, we won’t share it and we’ll dispose of it properly if it needs to be removed.

We’d love to use photos of our work for marketing, but we’ll never show anything that identifies you or includes private information. If you’d prefer we didn’t use photos of your space, just let us know when booking.

 

Safety

Please make sure our team is safe when working in your home. You're responsible for ensuring a safe environment, and you'll be liable for any injuries or damage caused while we’re on your property.

We cannot work in homes that have unsafe or unhealthy conditions—this includes strong odours (like cigarette smoke), food or human/animal waste, mould, or other hazardous materials. If the space isn’t suitable to work in and we weren’t told in advance, your deposit will be kept and you’ll be invoiced for the rest of the session fee.

Unless we’ve been given written permission, we only work when the client or property owner is present.

 

Rubbish, Donations & Moving Items

We’re happy to take a boot-load of donation items with us (as long as it’s safe to do so). If you have more than that or heavy items, additional costs may apply.

We don’t remove things like food, perishable goods, hazardous materials, or bulky/dangerous items. Household waste remains your responsibility, although we can assist for an extra fee.

Once items leave your property, they’re no longer yours—donations are often made straight away and can’t be retrieved. All decisions about what stays or goes are entirely up to you.

We may not be able to move heavy or awkward furniture, and if we do, we’re not liable for any damage that might occur.

 

Products

Sometimes we’ll source items to support your project, but we’re not a retailer and can’t guarantee the quality or availability of those products. Any issues should be taken up with the store where they were purchased. We’ll always give you the receipts.

If you ask us to buy items on your behalf, you’ll need to give us a budget and pay it in advance. Any unused funds will be refunded or credited to your invoice.

We can’t promise specific products will be in stock, and we’re not liable if items are unavailable or delayed. If needed, we may choose similar alternatives or provide them later—we’ll always let you know.

 

Third Parties

If we recommend another service provider, that’s based on our professional opinion—but we don’t guarantee their work. If you choose to hire them, it’s between you and them, and not covered by our terms.

 

Other Things to Know

We may assign our rights under these terms and will let you know if we do.

We may also update these terms from time to time. Any changes will apply to new bookings after we’ve let you know.

These terms make up the full agreement between us and can’t be changed verbally.

This agreement is governed by the laws of Victoria, Australia. If any part of it is found to be unenforceable, the rest will still apply.